FAQs

Pilates is a workout that’s as fun as it is effective! Pilates strengthens your core, improves flexibility, and enhances your posture—all while keeping you feeling energized and balanced. It’s like a full-body tune-up for both your body and mind. Who doesn’t love a workout that leaves you feeling both challenged and relaxed? Come see for yourself!

Welcome! Try to arrive 15-20 minutes early for your first visit so that we can show you around the studio and make sure you are all set for class.

If you're new to Pilates, we recommend scheduling a PRIVATE SESSION or joining our FOUNDATIONS class. Both options cover the fundamentals and provide a solid base to help you build your pilates practice.

Yes! Pilates is an excellent way to support your body during pregnancy—helping with posture, core strength, circulation, and overall wellbeing. That said, there are some important guidelines:

• ‍First trimester: If you already have a Pilates practice, you may continue taking all class levels and privates.

• ‍Second & third trimesters: We recommend transitioning into our FOUNDATIONS or PRIVATE classes. These formats are safest to modify during pregnancy. We will accommodate class flow to the best of our ability.

‍If you’re new to Pilates: We recommend booking a Private Session of Foundations class where your instructor can tailor every movement to your body and guide you through safe modifications.

For the safest experience, always let us know if you are pregnant before class so we can adjust programming and support you fully. Please send us a message on our contact tab prior to class.

We recommend wearing athletic clothing with stretch and bringing water to stay hydrated during class. For hygienic purposes, we require that grippy socks be worn in the studio at all times (grip socks can be purchased at the studio). We provide all other necessary equipment; including props.

Yes! We highly recommend reserving your class in advance, as many of our classes fill quickly.

If a class is full, we encourage joining the waitlist. Waitlists move frequently as members adjust their schedules, and many clients are successfully added into class.

Please note that joining the waitlist does not guarantee a spot. You are responsible for monitoring your waitlist status through the REform Pilates app or website. You'll typically receive a text and/or email if you're added to class, but notification delivery cannot be guaranteed.

Once you're moved into class, all standard cancellation and no-show policies apply.

Please plan to arrive 10–15 minutes early, especially if it's your first visit.

Our studio doors lock 5 minutes after class begins to ensure a safe and uninterrupted experience for everyone.

Clients arriving after the doors have been locked will be considered a no-show and applicable no-show fees may apply.

Please arrive early enough to check in, put on your grip socks, fill your water bottle, and get settled before class begins.

For the safety of our clients and instructors, the studio doors lock 5 minutes after the scheduled class start time.

Once the doors are locked, clients are not permitted to enter class and will be considered a no-show.

The beginning of every class includes important warm-up exercises and equipment instruction that help reduce injury risk and create a better class experience for everyone.

Group classes may be canceled up to 8 hours before class without penalty.

Early morning classes must be canceled by 10:00 PM the night before to avoid penalties.

Private Sessions require 12 hours' notice.

Late cancellations are subject to a $15 Late Cancel Fee.

Failure to attend your scheduled class will result in a $35 No-Show Fee and the loss of your class credit when applicable.

Each client receives one courtesy grace waiver per calendar year for either one late cancellation or one no-show. Additional exceptions may be considered for emergencies or severe weather at the studio's discretion.

Because we are a boutique studio with limited reformers, late cancellations directly impact our instructors, staff, and other clients hoping to attend class. We kindly ask that you double-check your reservation date and time before booking and cancel as early as possible if your plans change.

Membership classes reset at the end of each billing cycle and do not roll over unless otherwise stated.

Credit Pack expiration dates vary depending on the package purchased. Please refer to your account or purchase confirmation for your specific expiration date.

Unused classes and credits have no cash value and cannot be transferred.

Yes!

Memberships may be frozen in one-month increments for up to three months per calendar year.

Freeze requests must be submitted before your next billing date.

Following any membership freeze, members are required to remain active for one additional billing cycle before becoming eligible to cancel.

Pregnant?

We understand every pregnancy and postpartum recovery is different. If you need additional freeze time or are ready to return sooner than expected, simply contact us—we're happy to work with you and adjust your freeze when possible.

Memberships include an initial three-month commitment and automatically renew month-to-month afterward until canceled.

A minimum of 14 days' notice prior to your membership renewal date is required to cancel your membership.

For example, if your membership renews on the 15th, your cancellation request must be submitted no later than the 1st.

Cancellation requests must be completed in person at the studio.

To begin the process, email info@reformpilatescomo.com to schedule a time to complete your cancellation paperwork.

Failure to provide the required notice before your renewal date may result in one additional monthly membership payment.

If you're relocating outside the Columbia area, please contact us. We understand life happens and are happy to discuss available options on a case-by-case basis.

Clients are responsible for their personal belongings while attending class. REform Pilates is not responsible for lost, stolen, or damaged items.

If you believe you left something behind, please check the Lost & Found basket located near the studio cubbies. Items found in the studio will be held for approximately 14 days. Any unclaimed items after 14 days may be donated, discarded, or otherwise removed at the Studio's discretion.

To avoid losing personal items, please double-check that you have all of your belongings before leaving the studio.

If you are under 18, your waiver must be signed by a parent or legal guardian before you can participate.

Additionally, if you are under 16 years old, you must also be accompanied by a parent or guardian throughout your visit or session.

If you have any questions about the required consent or supervision, please reach out to us!

Item dIf a class is full, we encourage joining the waitlist!

As spots become available, clients are automatically moved into class in the order they joined the waitlist.

Joining the waitlist does not guarantee a reservation. You are responsible for monitoring your waitlist status through the REform Pilates app or website.

You'll typically receive a text and/or email if you're added into class, but notification delivery cannot be guaranteed.

Once you're added to class, all regular cancellation and no-show policies apply.escription

Yes! Members and Credit Pack holders may reserve a class for a guest using the guest benefits or available credits included with their account.

Guest reservations are intended for friends or family attending class with the account holder. The member or Credit Pack holder who books the guest must also be registered for and attend the same class.

Guests may not attend class independently using another client's membership, guest benefit, or Credit Pack. Guest reservations are not transferable and may not be redeemed for cash or carried over unless otherwise stated.

All guests must complete a liability waiver before class and are expected to follow all studio policies, including arriving on time, wearing grip socks, following instructor directions, and treating studio equipment, staff, and fellow clients with respect.

The account holder is responsible for the conduct of any guest they bring to class.

REform Pilates reserves the right to cancel any guest reservation if the account holder is not also registered for and attending the class, or if the reservation does not comply with studio policies.

Yes.

Grip socks are required for every reformer class for both safety and hygiene.

Forgot yours? No problem! Grip socks are available for purchase at the front desk.

Wear comfortable athletic clothing that allows you to move freely.

We recommend leggings, shorts, athletic tops, or fitted workout attire.

Please avoid jeans or clothing with metal hardware that may damage the equipment.

If you're running behind, please understand that our doors lock 5 minutes after class begins.

For safety reasons, we are unable to admit clients once class has started and the doors have been locked.

If you know you'll miss class, cancel your reservation as soon as possible to allow another client the opportunity to attend.

Elevate is designed for experienced clients who have demonstrated strong reformer fundamentals.

Instructor approval is required before attending Elevate classes.

If you're new to Pilates or new to REform, we recommend beginning with Foundations or a Private Session.

Yes!

Private Sessions are a great option for beginners, injury recovery, pregnancy modifications, sport-specific training, or anyone wanting individualized instruction.

Contact us for availability and pricing.

To create the best experience for everyone, we ask that phones remain silenced and stored away during class unless needed for an emergency.

If REform Pilates needs to cancel a class, you'll receive an email notification as soon as possible. Depending on your notification settings, you may also receive an app notification.

If a class is canceled by REform Pilates for any reason—including weather, operational needs, or unforeseen circumstances—your class credit will automatically be returned to your account or another accommodation will be provided when appropriate.

You will never be charged for a class canceled by the studio.

If you ever have questions about the status of a class, feel free to contact us or check your account in the REform Pilates app.