FAQs

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Your first class is all about learning the basics, getting comfortable on the reformer, and moving at your own pace. Your instructor will guide you through the equipment, proper form, and foundational movements throughout class. Expect a fun, challenging full-body workout—and don’t worry, we’ll be right there to help you every step of the way!

Please arrive 5–10 minutes early and bring your grippy Pilates socks!

If you're new to Pilates, we recommend joining our Intro class, if an Intro class time doesn’t work for your schedule please join us for a Foundations class.

Yes! Pilates is an excellent way to support your body during pregnancy—helping with posture, core strength, circulation, and overall wellbeing. That said, there are some important guidelines:

• ‍First trimester: If you already have a Pilates practice, you may continue taking all class levels.

• ‍Second & third trimesters: We recommend transitioning into our FOUNDATIONS class. This format is safest to modify during pregnancy. We will accommodate class flow to the best of our ability.

‍If you’re new to Pilates: We recommend booking an Intro class where your instructor can tailor every movement to your body and guide you through safe modifications.

For the safest experience, please consult with your doctor prior to joining a class.

Water, Grip Socks & Clothes that allow you to move!

Please note, we require that grippy socks be worn in the studio at all times. Grip socks are available for purchase at the studio if you do not have any.

Yes! You will have to create an account, purchase your classes, & then book your spot. For easiest booking, we recommend downloading our app!

If a class is full, we encourage joining the waitlist. Waitlists move frequently as members adjust their schedules, and many clients are successfully added into class.

Please note that joining the waitlist does not guarantee a spot. You are responsible for monitoring your waitlist status through the REform Pilates app or website. You'll typically receive a text and/or email if you're added to class, but notification delivery cannot be guaranteed.

Once you're moved into class, all standard cancellation and no-show policies apply.

Please plan to arrive 5-10 minutes early, especially if it's your first visit.

Our studio doors lock 5 minutes after class begins to ensure a safe and uninterrupted experience for everyone.

Clients arriving after the doors have been locked will be considered a no-show and applicable no-show fees may apply.

For the safety of our clients and instructors, the studio doors lock 5 minutes after the scheduled class start time.

Once the doors are locked, clients are not permitted to enter class and will be considered a no-show.

The beginning of every class includes important warm-up exercises and equipment instruction that help reduce injury risk and create a better class experience for everyone.

Group classes may be canceled up to 8 hours before class without penalty.

Early morning classes must be canceled by 10:00 PM the night before to avoid penalties.

Private Sessions require 12 hours' notice.

Late cancellations are subject to a $15 Late Cancel Fee.

Failure to attend your scheduled class will result in a $35 No-Show Fee and the loss of your class credit when applicable.

Each client receives one courtesy grace waiver per calendar year for either one late cancellation or one no-show. Additional exceptions may be considered for emergencies or severe weather at the studio's discretion.

Because we are a boutique studio with limited reformers, late cancellations directly impact our instructors, staff, and other clients hoping to attend class. We kindly ask that you double-check your reservation date and time before booking and cancel as early as possible if your plans change.

Membership classes reset at the end of each billing cycle and do not roll over unless otherwise stated.

Credit Pack expiration dates vary depending on the package purchased. Please refer to your account or purchase confirmation for your specific expiration date.

Unused classes and credits have no cash value and cannot be transferred.

Yes!

Memberships may be frozen in one-month increments for up to three months per calendar year.

Freeze requests must be submitted 14 days prior to your next billing date.

Following any membership freeze, members are required to remain active for one additional billing cycle before becoming eligible to cancel.

Pregnant?

We understand every pregnancy and postpartum recovery is different. If you need additional freeze time or are ready to return sooner than expected, simply contact us—we're happy to work with you and adjust your freeze when possible.

Memberships include an initial three-month commitment and automatically renew month-to-month afterward until canceled.

A minimum of 14 days' notice prior to your membership renewal date is required to cancel your membership.

For example, if your membership renews on the 15th, your cancellation request must be submitted no later than the 1st.

Cancellation requests must be completed in person at the studio.

To begin the process, email info@reformpilatescomo.com to schedule a time to complete your cancellation paperwork.

Failure to provide the required notice before your renewal date may result in one additional monthly membership payment.

If you're relocating outside the Columbia area, please contact us. We understand life happens and are happy to discuss available options on a case-by-case basis.

Clients are responsible for their personal belongings while attending class. REform Pilates is not responsible for lost, stolen, or damaged items.

If you believe you left something behind, please check the Lost & Found basket located near the studio cubbies. Items found in the studio will be held for approximately 14 days. Any unclaimed items after 14 days may be donated, discarded, or otherwise removed at the Studio's discretion.

To avoid losing personal items, please double-check that you have all of your belongings before leaving the studio.

If you are under 18, your waiver must be signed by a parent or legal guardian before you can participate.

Additionally, if you are under 16 years old, you must also be accompanied by a parent or guardian throughout your visit or session.

If you have any questions about the required consent or supervision, please reach out to us!

If a class is full, we encourage joining the waitlist!

As spots become available, clients are automatically moved into class in the order they joined the waitlist.

Joining the waitlist does not guarantee a reservation. You are responsible for monitoring your waitlist status through the REform Pilates app or website.

You'll typically receive a text and/or email if you're added into class, but notification delivery cannot be guaranteed.

Once you're added to class, all regular cancellation and no-show policies apply.

Yes! Members and Credit Pack holders may reserve a class for a guest using the guest benefits or available credits included with their account.

Guest reservations are intended for friends or family attending class with the account holder. The member or Credit Pack holder who books the guest must also be registered for and attend the same class.

Guests may not attend class independently using another client's membership, guest benefit, or Credit Pack. Guest reservations are not transferable and may not be redeemed for cash or carried over unless otherwise stated.

All guests must complete a liability waiver before class and are expected to follow all studio policies, including arriving on time, wearing grip socks, following instructor directions, and treating studio equipment, staff, and fellow clients with respect.

The account holder is responsible for the conduct of any guest they bring to class.

REform Pilates reserves the right to cancel any guest reservation if the account holder is not also registered for and attending the class, or if the reservation does not comply with studio policies.

Yes.

Grip socks are required for every reformer class for both safety and hygiene.

Forgot yours? No problem! Grip socks are available for purchase at the front desk.

Wear comfortable athletic clothing that allows you to move freely.

We recommend leggings, shorts, athletic tops, or fitted workout attire.

Please avoid jeans or clothing with metal hardware that may damage the equipment.

If you're running behind, please understand that our doors lock 5 minutes after class begins.

For safety reasons, we are unable to admit clients once class has started and the doors have been locked.

If you know you'll miss class, cancel your reservation as soon as possible to allow another client the opportunity to attend.

Elevate is designed for experienced clients who have demonstrated strong reformer fundamentals.

Instructor approval is required before attending Elevate classes.

If you're new to Pilates or new to REform, we recommend beginning with Foundations or a Private Session.

Private sessions are not available at this time, though we are accepting group party bookings. Please reach out for details.

To create the best experience for everyone, we ask that phones remain silenced and stored away during class unless needed for an emergency.

If REform Pilates needs to cancel a class, you'll receive an email notification as soon as possible. Depending on your notification settings, you may also receive an app notification.

If a class is canceled by REform Pilates for any reason—including weather, operational needs, or unforeseen circumstances—your class credit will automatically be returned to your account or another accommodation will be provided when appropriate.

You will never be charged for a class canceled by the studio.

If you ever have questions about the status of a class, feel free to contact us or check your account in the REform Pilates app.

Yes! Reformer and Mat Classes are available to book for groups!

Please reach out via our Contact Us button located at the bottom of the page.